TERMS OF SALE

The steps required to create the contract between you and us are as follows:

1. You place an order on the Site by completing the online checkout process on the Site.
2. When your order is placed with us at the end of the online checkout process, we will e-mail you to acknowledge that we have received your order. This order acknowledgment does not, however, mean that your order has been accepted by us.
3. We may send you an e-mail to say that we do not accept your order. This is typically for the following reasons:
   • the products are not available;
   • we cannot obtain authorization of your payment; and/or
   • there has been an error by us on the pricing or description of the products.
4. We will only accept your order when we send you an e-mail that confirms this ("Confirmation E-mail"). At this point, a legally binding contract will be in place between you and us and at this point we will dispatch the products to you ("Contract").

When you order products from the Site, Specific Terms may also apply. Certain products that we sell may have specific terms and conditions that apply to them which are set out on the relevant web page ("Specific Terms").

When placing an order on the Site, you should take care to ensure that all of the information that you provide to us is correct although we appreciate that from time to time errors might be made. Therefore, please ensure that you take enough time to read and check your order before submitting it to us. If you need to correct any errors you can do so before submitting your order to us.

If you are less than 18 years old you may not purchase any products from the Site. Certain products on the Site may not be purchased by or for any person who does not comply with any legal age requirement for the products in question. If you do not comply with the legal age requirement for the products in question you must not attempt to purchase such products.

The estimated date for delivery of the products will be set out in the Confirmation E-mail. If something happens which is outside of our control and which affects the estimated date of delivery, we will give you a revised estimated date for delivery of the products. Unless you and we agree otherwise, if we cannot deliver your products within 30 days of the Confirmation E-mail, we will e-mail you to advise you and we will cancel your order.

Delivery of the products will take place when we deliver them to the address that you gave to us. We use carriers to deliver our products; if nobody is available to take delivery of the products, please e-mail or telephone our Customer Service Department at shop@canada.canon.com. You will be responsible for the products when delivery has taken place (including ensuring that you follow any instructions or manuals provided with the products) and you will own the products when we receive payment in full for them and any related delivery charges. Please note that we do not make deliveries to any addresses outside of Canada

The rate which will appear for "Shipping Cost" includes shipping and handling fees, as detailed further below. The shipping and handling fees are intended to compensate us for the cost of handling your order, packaging the product(s) you have purchased, and delivering them to you and/or to the recipient(s) you designate. The precise amount of the shipping and handling fees will be clearly displayed during the checkout process. Prior to submitting your payment information, you will have the opportunity to review the shipping and handling fees and this information will be presented in a manner that ensures that you are able to easily retain it and print it.

You can get our Delivery Time based on your postal code. To get the most accurate delivery estimate from our carrier please follow these directions:

1. Visit Purolator's transit estimation tool by clicking here.
2. On Purolator’s landing page enter the postal code "L9T 5V7" in the "Ship From" postal code field. In the "Ship To" postal code field enter the postal code you are having your order delivered to.
3. Click the calendar icon and select the "Date of Shipment" based on the following criteria:
   • Orders placed before 1:00 PM EST on a business day ship from the Canon warehouse the same day - excluding Frame Lab.
   • Orders placed after 1:00 PM EST will ship the next business day - excluding Frame Lab.
   • Orders placed on Saturday, Sunday or on a statutory holiday will ship the next business day - excluding Frame Lab.
4. Click "Get Estimate".

Your order will be shipped either Purolator Regular ('Ground') or Purolator Express ('Air'). The estimated delivery date will appear in the column labeled "Arrival Time".

For your protection, all orders are screened for fraud. Please use the exact information that appears on your credit card statement when completing your billing information. Incomplete or incorrect information may result in a delay in processing and delivery of your order.

Order Subtotal	Regular	Express
$0.01- $50.00	$8.00	$15.00
$50.01 - $100.00	$10.00	$20.00
$100.01 - $150.00	$15.00	$25.00
$150.01 +	$20.00	$30.00

Most orders are shipped from our primary warehouse facility in Mississauga, Ontario. Some orders may ship from our secondary warehouse in Richmond, British Columbia. Orders placed before 1:00 PM (EST), that are assigned to ship out of the Mississauga warehouse, are usually shipped out of the Mississauga warehouse the same business day (with the exception of weekends or civic holidays). Orders placed before 1:00 PM (PST), that are assigned to ship out of the Richmond warehouse, are usually shipped out of the Richmond warehouse the same business day (with the exception of weekends or .civic holidays) .

Canon Shop offers fast, standard (regular) free shipping on all orders that do not exceed weight and dimension parameters set by the delivery carriers who facilitate the standard delivery.

Exceptions - free shipping and express shipping offers do not apply to:

• Large items that require Scheduled Delivery
• Heavy items that exceed the standard delivery capacity
• Items or remote locations that require air delivery
• Frame Lab orders

The Canon Shop only accepts and ships orders to street addresses within Canada. We are unable to ship to either PO Boxes or Rural Routes at this time. We do not allow address changes after an order has been confirmed.

Order delivery time is based on availability and shipment option as well as processing time. Delivery dates are best estimates only based on the number of business days from the date of shipment. Canon Shop orders will be shipped via Purolator Regular courier unless Express is selected.

Orders shipped via Purolator Regular are usually received by customers within 3-6 business days. For Newfoundland & Labrador, Yukon, Northwest Territories and Nunavut, allow extra time for delivery.

Orders requested to be shipped via Purolator Express, should arrive at most major centers by next business day. Example: If you place your order before 1:00 PM EST on Monday and you select Purolator Express delivery, you should receive your order on Tuesday for most major centers (with the exception of weekends or civic holidays). If you place your order after 1:00 PM EST on Monday and you select Purolator Express delivery, you should receive your order on Wednesday.

Please note our warehouses do not ship on weekends or civic holidays. Therefore, if you place an order before 1:00 PM EST on Friday and select Purolator Express delivery, it should arrive on Monday for most major centers. If you place an order after 1:00 PM EST on Friday and you select Purolator Express delivery, it should arrive on Tuesday.

Please be advised that some items sold on the Canon Shop may be subject to an Environmental Handling Fee as required by your provincial government. Environmental Handling Fees are used to support provincial recycling and disposal programs.

The Canon Shop charges Environmental Handling Fees on items that we ship to provinces or territories where we are required to do so. The Environmental Handling Fee amount reflects the province's applicable rate. The precise amount of the Environmental Handling Fee will be clearly displayed during the checkout process.

Occasionally packages are returned to us as undeliverable. When Purolator returns an undeliverable package to us, we will attempt to notify you and you will be responsible for contacting us to make arrangements for reshipment and, if applicable, provide your credit card number to cover any additional handling fees. Orders that have been returned to us as undeliverable are subject to a handling fee as detailed below.

If you have any questions regarding your order status or shipping and handling, please contact our Shop Customer Service Department at shop@canada.canon.com.

Please note that this clause is inapplicable in Quebec. Canon Canada's only express warranty (if any) on a product is made only to you in accordance with the limited warranty, if any, that Canon Canada may ship with the product. Unless specifically required by applicable law, Canon Canada makes no other representation, offers no other express warranty, condition or guaranty of any kind, express or implied, statutory or otherwise, including without limitation, any warranty or condition with regard to quality, durability, merchantability or fitness for a particular purpose. If any product is defective at the time of delivery to you, your sole remedy will be to return the product to Canon Canada for replacement or refund as described in these Terms. Canon Canada reserves the right to modify its warranty at any time, in its sole discretion.

With the exception of Refurbished or Framed prints purchased on Frame Lab, we will accept for return or exchange only new (unopened) or defective merchandise purchased at the Canon Shop within the 30-calendar-day return period from the date the order was delivered to the delivery address specified on the order. Exceptions will be made for framed prints purchased on Frame Lab print galleries and parts orders, in accordance with the provisions and time frames for return as set out below. All merchandise returned to us must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product (such as manuals, cables, etc.) and a copy of the invoice/packing slip included to be eligible for return or exchange. For Quebec residents, please refer to the Consumer Protection Act for any rights which you may have.

Opened merchandise may be subject to a 25% restocking fee. In the event that returned merchandise ordered has items missing, the return may be refused, or the value of the missing materials may be deducted from the total credit amount.

Shipping and handling charges are non-refundable; however, your original shipping cost will be refunded if you are returning an item because of an error on our part, or we have determined that the product is defective. For Quebec residents, please refer to the Consumer Protection Act for any rights which you may have.

No Returns/Exchanges on Frame Prints purchased on Frame Lab: We do not accept returns or exchanges for all framed prints purchased on Frame Lab, since those framed prints are made to order.

No returns or refunds on parts orders.

All returns and exchanges must be accompanied by a Return Merchandise Authorization ("RMA") number. To return or exchange defective or unopened merchandise, You must (a) request and obtain an RMA number within 30 calendar days of the date the order was delivered to the delivery address specified on the order and (b) return the merchandise to Canon Canada within the Return Period of 30 calendar days of the date the order was delivered to the delivery address specified on the order. Canon Canada's address can be found on your packing slip. To receive an RMA number for returns or exchanges, please contact our Shop Customer Service Department at shop@canada.canon.com.

We recommend that you ship the merchandise you are returning via courier or other delivery service that provides tracking information and insurance, since we will not be responsible for packages lost or damaged in transit to us. We will not accept any returns or exchanges after the Return Period. For Quebec residents, please refer to the Consumer Protection Act for any rights which you may have.

The prices advertised on this site are for Canon Shop orders only. All prices are listed in Canadian dollars. Prices and the availability of items are current at the time you access this site. The precise prices of each product purchased by you and the total amount to be paid by you for such products will be clearly displayed during the checkout process. Any promotions offered on the Canon Shop are only available for purchases made at the Canon Shop unless otherwise specified. While Canon Shop uses reasonable efforts to include complete and up-to-date information, the Canon Shop cannot guarantee the accuracy of all the information contained on this website. Accordingly, Canon Shop assumes no responsibility for any errors or omissions in the content of this website.

Prior to submitting your payment information, you will have the opportunity to review the product prices and this information will be presented in a manner that ensures that you are able to easily retain it and print it.

We accept American Express, MasterCard, Visa, and Affirm.

Credit Card Payments: You must use a Canadian credit card with Canadian billing and shipping addresses. Your card will not be charged until your order ships. If your card expires before the order is shipped, we will notify you and ask you to enter the credit card number again with the new expiration date. When you place an order at the Canon Shop, your credit card information is encrypted using a VeriSign Secure Sockets Layer (SSL) Certificate. Credit card information is not stored on the Canon Shop system. Therefore, it must be re-entered each time you place an order.

Affirm Payments: By selecting Affirm at checkout, you can buy now and pay over time. You will be redirected to Affirm's secure website to complete a quick eligibility check and set up your payment plan. Affirm financing is available to Canadian residents and is subject to credit approval.

While every effort is made to ensure timely deliveries, we shall not be responsible for delivery delays for Regular and Express courier shipments due to causes beyond its control, including but not limited to weather conditions, strikes, lockouts, or force majeure.

Tracking your order may be done from either the email confirmation of your shipped order, or by clicking on the order number in the "Purchase History" in the "My Account" section. You will be taken directly to the shipment/tracking information on the Purolator web site. From this page, you can see the status of your shipments in the delivery process.

You may see your order status at any time throughout the process by viewing your recent orders in the "Orders" section of your "Canon Account". You will also receive email confirmation for submitted and shipped orders.

If you have any questions regarding your order status or shipping and handling, please contact our Shop Customer Service Department at shop@canada.canon.com.

We reserve the right to decline orders at any time. Order confirmation, backorder notification and shipment confirmation are sent via e-mail to the e-mail address you used to create a Canon Shop account and this information will be presented in a manner that ensures that you are able to easily retain it and print it. All orders are electronically transferred to the fulfillment center at the time they are placed. If an order is processed in error, please contact our Shop Customer Service Department immediately at shop@canada.canon.com.

Most of our shipments contain valuable merchandise. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left Canon Canada's warehouse.

Appropriate taxes are charged on all orders based on the province to which shipment is made. Canon Canada cannot accept tax exempt orders. The precise amount of the applicable taxes will be clearly displayed during the checkout process.

Prior to submitting your payment information, you will have the opportunity to review the applicable sales tax and this information will be presented in a manner that ensures that you are able to easily retain it and print it.

If you have chosen to purchase a refurbished Product, quantities are limited. Refurbished products are those which have been returned to Canon Canada. They have been tested to ensure they perform properly and are under warranty. Refurbished products may have small blemishes due to handling, but this will not affect performance. Refurbished products may not contain exactly the same media/software as new models. Canon Canada does not accept returns on Refurbished Products except in the case where products are received by you in damaged or defective condition in which case, Canon Canada will, at its sole option, either provide a replacement with the same model or an equivalent model. For Quebec residents, please refer to the Consumer Protection Act for any rights which you may have.

If a pre-order button is available for an item, you can place an order for it before we have it in stock. This allows you to reserve new items before they are available to ship. Your credit/debit card will not be charged when you place a pre-order. The transaction will be processed once the order ships.

The estimated ship date that appears in the Order Receipt email is the approximate date that we expect to receive the pre-ordered item at our warehouse. This date is not a guarantee of shipment. All pre-order ship dates are approximate and are subject to change without notice.

Orders that include pre-order items will ship in full once we receive stock of each item in our warehouse. In stock items ordered with the pre-ordered products will ship when the pre-ordered item is available. If you would like to receive in-stock items before pre-order products are available to ship, you will need to place separate orders.

In some cases, there may be an unanticipated delay in the arrival of items due to unforeseeable circumstances. If a pre-order item is delayed, we will update the estimated ship date to reflect that change and notify you of the new estimated ship date via an email sent to the email address you used to create a Canon Account or to place your order.

The Canon Shop is intended for customers purchasing products for personal or small office/home office use. Orders are limited to no more than ten (10) of any one item. Resale of products purchased under these Terms of Sale is prohibited. This resale prohibition is a material condition to your rights under these Terms of Sale, and it is agreed that any direct or indirect distribution, transshipment and/or sale of products by you or others purchasing through you will be a material breach of these Terms and will result in serious and irreparable harm to Canon Canada for which money damages will not be an adequate remedy. In the event of such breach, you agree that Canon Canada, in addition to any other remedies it may have at law and/or in equity, will be entitled to injunctive relief to prevent any threatened or continued breach and to specifically enforce this provision.

We will not knowingly accept any order from a person under the age of majority in their respective province or territory of residence. You confirm that you are not under the age of majority.

The products and services displayed on this Site are intended for sale in Canada and may not be available for purchase in your particular country or locality. The reference to such products and services in the Site does not imply or warrant that these products or services will be available at any time in your particular location.

Title to the product and risk of loss or damage to the product will pass to you upon shipment from Canon Canada's or its designee's facility.

All digital products, including on-demand videos and other digital content (“Digital Products”) are provided in electronic form only and are delivered through digital means via the Website or through a third-party digital fulfillment service provider. Digital Products are licensed to you for personal, non-commercial use only and are not sold. You acknowledge that you are acquiring a limited licence to access and use the Digital Product, and not ownership of the Digital Product itself.

By placing an order for a Digital Product, you are making an offer to purchase the Digital Product subject to these Terms. We reserve the right to accept or reject any order in its sole discretion. An order is accepted, and a binding contract is formed, when we send you an order confirmation by email or makes the Digital Product available to you for access or download.

All prices for Digital Products are displayed in Canadian dollars and do not include applicable sales taxes unless otherwise stated. Payment must be made in full at the time of purchase using one of the payment methods accepted on the Website. We reserve the right to change prices for Digital Products at any time without notice, but price changes will not affect orders for which we have already sent an order confirmation.

Digital Products will be made available to you immediately upon confirmation of payment, or within a reasonable time of payment confirmation. You are responsible for ensuring that you have the necessary equipment, software, and internet connection to access and use the Digital Products. We will provide you with access credentials or download links as applicable. You are responsible for maintaining the confidentiality of any access credentials and for all activities that occur under your account.

Due to the nature of Digital Products, once a Digital Product has been made available to you for access or download, you may not cancel your order or obtain a refund except as required by applicable law. If you experience technical difficulties accessing a Digital Product that you have purchased, you must contact customer service at shop@canada.canon.com within 10 calendar days of purchase.

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Digital Product solely for your personal, non-commercial use. You may not (i) copy, reproduce, distribute, transmit, broadcast, display, sell, licence, or otherwise exploit the Digital Product for any purpose without the prior written consent of Canon; (ii) circumvent, disable, or otherwise interfere with any security-related features of the Digital Product or features that prevent or restrict use or copying; (iii) modify, adapt, translate, reverse engineer, decompile, or disassemble the Digital Product; or (iv) remove, alter, or obscure any proprietary notices on the Digital Product.

All intellectual property rights in and to the Digital Products, including all content, trademarks, and copyrights, are and remain the exclusive property of Canon or its licensors. Nothing in these Terms transfers any intellectual property rights to you except for the limited licence expressly granted herein.

We will specify the minimum technical requirements necessary to access and use each Digital Product on the Website. We do not warrant that Digital Products will be compatible with all devices, operating systems, or software, and you are responsible for ensuring compatibility before purchase.

We reserve the right to modify, suspend, or discontinue any Digital Product at any time without notice or liability. We do not guarantee that Digital Products will be available for access indefinitely and may remove Digital Products from the Website or restrict your access at any time.

Digital Products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that Digital Products will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your purchase or use of Digital Products. Our total liability to you for any claims arising out of or relating to Digital Products shall not exceed the amount you paid for the applicable Digital Product.

Please note that this clause is inapplicable in Quebec. UNLESS OTHERWISE REQUIRED BY PROVINCIAL OR TERRITORIAL LEGISLATION SPECIFICALLY GOVERNING THE TERMS OF CONSUMER SALES, NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR: (A) PERSONAL INJURY OR PROPERTY DAMAGE; (B) LOSS OR DAMAGE TO IMAGES PROVIDED BY YOU TO CANON (WHETHER OR NOT SUCH IMAGES ARE IN THE POSSESSION AND/OR CONTROL OF CANON); OR (C) LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE PAINTINGS, PRODUCTS OR SERVICES, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT AND/OR PAINTING, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND BAILMENT) AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.

The Terms and any related sale shall be deemed to have been made in the Canadian province where you reside (the "Province") and shall be governed in all respects by the laws of the Province and the federal laws applicable therein, without regard to its conflicts of law principles. You submit to the exclusive jurisdiction of the courts situated in the Province of Ontario for all disputes or disagreements arising pursuant to, or transactions and relationships contemplated by these Terms and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis and undertake to file no action or bring no complaint in any other court.

YOUR PURCHASE OF ANY PRODUCT(S) FROM THE CANON SHOP IS SUBJECT TO THE TERMS OF USE AND PRIVACY POLICY..

2026 Canon Canada Inc. All rights reserved. Reproduction in whole or in part without permission is prohibited.